All benefits at a glance
Our goal at Coffee Pirates is to provide our guests with impeccable service, the highest quality merchandise and of course, the most delicious coffee. We want you to be happy with your Coffee Pirates experience, so we strive to ensure our return policy reflects that.
Our coffee as whole bean or ground - coffee is perishable and the coffee is roasted to order, so we cannot accept coffee returns. But don't worry - we're here for you! If there is an error with your order, please contact us within 14 days of purchase at support@coffeepirates.de . If you are unhappy with your coffee, our expert customer support team will help you find your future favorite coffees.
Everything else - If you are unhappy with your order in any way, please contact our customer service team within 14 days of purchase to initiate a return or exchange to start the process for online or café orders. It's easy and straightforward - just email us at support@coffeepirates.de .